Role Summary

German Customer Service Agent has to respond promptly and effectively to incoming customer calls, chats and emails. Provide technical support to customers

Key Responsibilities

  • Respond promptly and effectively to incoming customer calls, chats and emails.
  • Ensure that more complex customer issues are followed up and resolved in a timely manner.
  • Provide technical support to customers.
  • Proactively develop customer relationships by maintaining contact at an appropriate level.
  • Feedback recurring customer issues to Team Leader and relevant internal department

Must have ..

  • Full eligibility to work in Malta
  • Happy to work mixed shifts between 6:30am – 3:30am across weekdays and weekends
  • Excellent verbal and written German and English
  • Excellent typing skills – speed and accuracy & computer literacy
  • Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers.
  • A proven team player with a can do attitude.
  • Flexible approach to working in a dynamic and often hectic environment, able to multitask.
  • High level of customer service orientation, with a proven ability to see problems through to their resolution

Nice to have …

  • Customer service experience, ideally in a contact centre environment with high call volume.
  • Igaming experience
  • Experience of using Microsoft Word, Excel and the Internet.
  • A passion for sports.
  • Shows initiative, suggesting ways to improve the Paddy Power Betfair customer experience

Our Values Our values are important to us. In fact they shape and guide everything we do – from improving our performance and working as a team, to hiring the right people and developing our talent.

There are five key values that we live by:

Relentless Will To Win: We strive to stay ahead of the game and achieve more for our customers and each other.
Collaboration: We win by having the best people, working well together and building strong relationships.
Integrity: We take pride in doing what’s right. No exceptions.
Agility: We adapt at pace and with purpose, and thrive amid change.
Low Ego: We take our work seriously but not ourselves, and never believe our own hype.

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